Why Engaging in Content Governance is Not a Good Idea for the Successful Video Conferencing Platform.It's everyone's favorite online video communication tool these days. We cannot count the times we attended Zoom-based workshops in the last months, organized Zoom-based lectures or spoke at Zoom-based events. Apart from latent data protection concerns (taken seriously in Berlin, less seriously in Baden-Württemberg), which is usually tries to allay by pointing to its GDPR compliance, Zoom has managed to weather the current discussion on (and growing dissatisfaction with) private content governance rather well – cases when it bowed to Chinese pressure to close down accounts of US-based Zoom meetings related to the Tiananmen massacre notwithstanding.
While Facebook and Twitter, and intermittently TikTok, have been heavily criticized for their approach to fighting online hate speech, Covid-19-related disinformation and untruth about elections, Zoom has escaped scrutiny. It is, after all, not a social network. This is true, but perhaps this honeymoon is over.