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People Analytics and the Promise of the Good Life. A Critical Transformative Perspective

Author: Klöpper, M., & Köhne, S.
Published in: Wirtschaftsinformatik 2022 Proceedings(4), 1-17
Year: 2022
Type: Academic articles

Technologies such as people analytics software pose a potential threat towards the (information) privacy of employees and can reinforce existing social injustice. Therefore, it is crucial to design, develop, and deploy the systems with the well-being of employees in mind and to educate users about the harmful impact these tools can have on their personal and professional lives. Yet, the underlying assumptions of these tools are oftentimes hardly questioned. Especially in light of the ongoing public debate on remote work, with politicians discussing a new ‘right to work from home’, people analytics could become a key technology to facilitate more flexible work, and thereby shaping the future workplace. We establish a critical transformative perspective to outline and evaluate the potential benefits and risks of people analytics for remote workers. Subsequently, we provide a set of transformative actions for practice and IS research.

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