Pandemics and Platforms: Private Governance of (Dis)Information in Crisis Situations
Kettemann, M. C., & Sekwenz, M.
How Platforms Respond to Human Rights Conflicts Online. Best Practices in Weighing Rights and Obligations in Hybrid Online Orders, 97-113
What role do online platforms play in managing and governing information during the pandemic? Chinese platforms cooperated substantially with the governments’ message (and message control) on COVID-19, but also US-based platforms like Twitter and Facebook that had employed a hands-off approach to certain types of disinformation in the past invested considerably in the tools necessary to govern online disinformation more actively. Facebook, for instance, deleted Facebook events for anti-lockdown demonstrations while Twitter had to rely heavily on automated filtering (with human content governance employees back at home). Overall we have seen emerge a private order of public communication on the pandemic.