Digital Technology and Voice: How Platforms Shape Institutional Processes Through Visibilization.
Gümüşay, A. A., Raynard, M., Etter, M., Albu, O. & Roulet, T.
Research in the Sociology of Organizations, 83, 57-85
Digital technologies, and the affordances they provide, can shape institutional processes in significant ways. In the last decade, social media and other digital platforms have redefined civic engagement by enabling new ways of connecting, collaborating, and mobilizing. In this article, we examine how technological affordances can both enable and hinder institutional processes through visibilization – which we define as the enactment of technological features to foreground and give voice to particular perspectives and discourses while silencing others.