Community interaction in open business models: How IoT companies can handle community-generated innovation
Send, H., Hölzner, H., & Hassan, M.
Design Science, 9(E5)
We investigate how four internet of things (IoT) companies perceive the large quantity of community-generated content as a significant source of innovation. We study the extent to which these companies are willing to align their internal organisation to cope with the external community dynamics and define beneficial modes of collaboration for all involved stakeholders. Four IoT companies adopting open-source hardware principles were selected as case studies.