{"id":54931,"date":"2018-12-11T10:00:37","date_gmt":"2018-12-11T09:00:37","guid":{"rendered":"https:\/\/www.hiig.de\/?p=54931"},"modified":"2023-03-28T15:25:06","modified_gmt":"2023-03-28T13:25:06","slug":"digital-innovation-smart-glasses-for-better-customer-service","status":"publish","type":"post","link":"https:\/\/www.hiig.de\/en\/digital-innovation-smart-glasses-for-better-customer-service\/","title":{"rendered":"Digital Innovation: Smart glasses for better customer service"},"content":{"rendered":"

In the second part of our blog article series, we introduce how a leading international manufacturer of intralogistics systems has significantly improved its customer service results through the use of Augmented Reality technology and smart glasses. The following case is part of the \u201cDigital Innovation in German mid-sized businesses\u201c study, which will be published in 2019.<\/em><\/p>\n

The BEUMER Group<\/a> is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 4,200 employees worldwide, the BEUMER Group has annual sales of about EUR 770 million. The digitisation project leads to a more efficient and effective communication between customers and customer support by using smart glasses and augmented reality technologies.<\/p>\n

The following article is in German.<\/strong><\/p>\n

\u201eIm Prinzip einfach machen! Ausprobieren ist der schnellste Weg, um das Ganze durchzuf\u00fchren.\u201d \u2013 Christopher Kirsch, Teamleiter BG.Evolution<\/p><\/blockquote>\n

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