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Who is Zoom to Judge?

Author: Fertmann, M., & Kettemann, M. C.
Published in: HBI Media Research Blog
Year: 2020
Type: Other publications

Why Engaging in Content Governance is Not a Good Idea for the Successful Video Conferencing Platform.It's everyone's favorite online video communication tool these days. We cannot count the times we attended Zoom-based workshops in the last months, organized Zoom-based lectures or spoke at Zoom-based events. Apart from latent data protection concerns (taken seriously in Berlin, less seriously in Baden-Württemberg), which is usually tries to allay by pointing to its GDPR compliance, Zoom has managed to weather the current discussion on (and growing dissatisfaction with) private content governance rather well – cases when it bowed to Chinese pressure to close down accounts of US-based Zoom meetings related to the Tiananmen massacre notwithstanding. While Facebook and Twitter, and intermittently TikTok, have been heavily criticized for their approach to fighting online hate speech, Covid-19-related disinformation and untruth about elections, Zoom has escaped scrutiny. It is, after all, not a social network. This is true, but perhaps this honeymoon is over.

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Matthias C. Kettemann, PD, Mag., Dr., LL.M.

Associated Researcher, Head of Research Group