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Shaping the Airbnb Experience: How Platforms Manage Service Providers in the Sharing Economy

Author: Richthofen, G.
Published in: Digital Society Blog
Year: 2021
Type: Other publications
DOI: 10.5281/zenodo.5530171

Have you ever noticed that Airbnb stays tend to resemble each other quite a bit, regardless of whether you are staying in, say, London or Lisbon? If so, this is no coincidence. In this blog post, I describe the strategies and tactics which platforms such as Airbnb use to manage service providers in the sharing economy and create distinctive customer experiences.

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Georg von Richthofen, Dr.

Senior Researcher & Project Lead: Innovation, Entrepreneurship & Society

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