Ever since the launch of AI assistants such as ChatGPT and Claude, numerous companies at various levels have been considering automating more of their operations – from emails to decisions and even entire processes. The aim is to make workflows more efficient – and, as an added bonus, save on human resources. A win-win? Not so fast, because EU law requires that a human must remain ‘in the loop’ when it comes to significant decisions. But why is that, actually? And is it really enough simply to throw any person into a process anywhere? It’s not quite that simple. If you want to automate effectively, you need more than just a human equivalent of a scarecrow. To understand what’s required, it’s worth looking up. After all, in aviation, automation has been an integral part of everyday practice for decades. As a best-practice example, the sector demonstrates what really matters: whether it’s clear communication or the continuous development of training programmes. In this blog post, we’ll look at what we can learn from aviation about the harmonious interaction between humans and machines for other sectors that are only just beginning to grapple with automation.
