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AI and the Future of Management Decision-Making

Author: Gümüsay, A. A., Bohné, T. & Davenport, T.
Published in: Management and Business Review, 1-16
Year: 2023
Type: Academic articles

Advancing AI capabilities make the technology increasingly relevant for enabling better and faster decisions. AI plays different roles in different types of decisions, with the most common AI-enabled decisions involving repetitive, tactical, and structured situations. These are also the types of decisions that are most likely to be fully or partially automated. For unstructured and semi-structured decisions, AI plays a more supporting role in informing human decision-makers.

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