Wissensarbeit | HIIG

Artificial Intelligence & Knowledge Work – Implications, Opportunities And Risks

The research project focuses on the use of Artificial Intelligence (AI) applications in the intraorganizational workplace of knowledge workers. The project investigates with which intentions and strategies AI applications are used in the workplace, which changes are perceived by the participants and how employees, companies and co-determination actors react to them. The work is methodically guided by an empirically qualitative social science research design with a mixed-method approach. The project thus joins the existing research on the digitisation of the working world and supplements it with empirical findings on the use of AI applications at knowledge workstations within organisations in Germany.

The project is part of the focus group “Artificial Intelligence in the Workplace” of the German Federal Ministry of Labour and Social Affairs. The aim is to develop recommendations for the handling of AI in interdisciplinary collaboration with experts from politics, science and industry.

Artificial intelligence is generally (AI) regarded as the essential driver for a comprehensive transformation of the world of work. The term AI refers to a series of systems that, on the basis of large amounts of data, can learn to solve complex problems, recognize patterns, or predict behavior completely or partially autonomously – abilities that are usually associated with human intelligence.

AI enters into areas of work that previously seemed to be reserved for humans. This applies increasingly to comparatively demanding knowledge work, i.e. white-collar-work or other work that demands non-routine problem solving, for example, based knowledge-intensive service sectors such as marketing or product development. The latest advances in speech recognition, word processing, simultaneous translation and the automated creation of complex standard texts offer are being regarded as a powerful technical tool with diverse potentials.

Forschungsprojekt KiWi | HIIG

Media & Links


DurationJune 2019 until May 2022
FundingFederal Ministry of Labour and Social Affairs


Shirley Ogolla

Researcher: The evolving digital society

Hendrik Send, Prof. Dr.

Associated Researcher: Innovation, Entrepreneurship & Society

Former employees

  • Miriam Feldman | HIIG Miriam Feldman
    Former Associate Researcher: Knowledge & Society
  • Vivien Hard Vivien Hard
    Former student assistant: Innovation, Entrepreneurship & Gesellschaft