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Wissensarbeit | HIIG

Artificial Intelligence & Knowledge Work – Implications, Opportunities And Risks


The research project focuses on the use of Artificial Intelligence (AI) applications in the intraorganizational workplace of knowledge workers. The project investigates with which intentions and strategies AI applications are used in the workplace, which changes are perceived by the participants and how employees, companies and co-determination actors react to them. The work is methodically guided by an empirically qualitative social science research design with a mixed-method approach. The project thus joins the existing research on the digitisation of the working world and supplements it with empirical findings on the use of AI applications at knowledge workstations within organisations in Germany.

The project is part of the focus group “Artificial Intelligence in the Workplace” of the German Federal Ministry of Labour and Social Affairs. The aim is to develop recommendations for the handling of AI in interdisciplinary collaboration with experts from politics, science and industry.

Artificial intelligence is generally (AI) regarded as the essential driver for a comprehensive transformation of the world of work. The term AI refers to a series of systems that, on the basis of large amounts of data, can learn to solve complex problems, recognize patterns, or predict behavior completely or partially autonomously – abilities that are usually associated with human intelligence.

AI enters into areas of work that previously seemed to be reserved for humans. This applies increasingly to comparatively demanding knowledge work, i.e. white-collar-work or other work that demands non-routine problem solving, for example, based knowledge-intensive service sectors such as marketing or product development. The latest advances in speech recognition, word processing, simultaneous translation and the automated creation of complex standard texts offer are being regarded as a powerful technical tool with diverse potentials.

Forschungsprojekt KiWi | HIIG

Media & Links


DurationJune 2019 until May 2022
FundingFederal Ministry of Labour and Social Affairs


Georg von Richthofen, Dr.

Researcher: Innovation, Entrepreneurship & Society

Shirley Ogolla (on parental leave)

Researcher (on leave): The evolving digital society

Hendrik Send, Prof. Dr.

Associated Researcher: Innovation, Entrepreneurship & Society

Former employees

  • Maria Maria Gradl
    Former Student Assistant: Innovation, Entrepreneurship & Society
  • Miriam Feldman | HIIG Miriam Feldman
    Former Associate Researcher: Knowledge & Society
  • Vivien Hard Vivien Hard
    Former student assistant: Innovation, Entrepreneurship & Gesellschaft

Journal articles and conference proceedings

von Richthofen, G. & von Wangenheim, F. (2021). Managing service providers in the sharing economy: Insights from Airbnb’s host management. Journal of Business Research(134), 765-777. DOI: Publication details

Lectures and presentations

Autonomie und Überwachung? Künstliche Intelligenz in der Personalsteuerung am Beispiel der Pflege
Summer School Evangelische Hochschule Freiburg. Evangelische Hochschule Freiburg, Online, Germany: 09.07.2021

Sonja Köhne

Myth: AI is disrupting knowledge work
Why AI?. Humboldt Institut für Internet und Gesellschaft, Online, Germany: 10.06.2021 Further information

Hendrik Send

People Analytics am Arbeitsplatz: Every Break You Take, Every Click You Make
People Analytics am Arbeitsplatz: Every Break You Take, Every Click You Make. re:publica 21, Online, Berlin, Germany: 22.05.2021 Further information

Sonja Köhne

Künstliche Intelligenz – Potenziale, Grenzen und betriebliche Mitbestimmung
KI-Tag der Technologieberatungsstelle DGB NRW (TBS NRW). TBS NRW, Online, Dortmund, Germany: 20.05.2021

Sonja Köhne

Künstliche Intelligenz in der Personalarbeit: Risiken, Chancen, neue Machtfragen
Vom Wert der Demokratie und demokratischen Werten in Zeiten des Wandels (Session: Künstliche Intelligenz in der Personalarbeit: Risiken, Chancen, neue Machtfragen). Forum Politische Bildung – IG Metall, Frankfurt, Online, Germany: 11.05.2021

Sonja Köhne

People Analytics und das Versprechen objektiver Personalentscheidungen
Digitalkonferenz der IG BCE. IG BCE, Online, Germany: 11.03.2021 Further information

Sonja Köhne


Artificial Intelligence & Work
Open Lunch Talk Series. Humboldt Institute for Internet and Society, Online, Germany: 10.06.2021 Further information

Georg v. Richthofen

KI und Wissensarbeit – Implikationen, Möglichkeiten und Risiken
Algorithmen, Automatisierung und Arbeit – Wie KI unsere Arbeit und unser Leben besser machen kann. BMAS. Die Denkfabrik des Bundesministeriums für Arbeit und Soziales, Berlin, Germany: 20.05.2021 Further information

Georg von Richthofen

Moderation of workshops and panels

“Der People Analytics Jahresrückblick: Was hat sich getan im Bereich Künstlicher Intelligenz in der Personalarbeit?”
LABOR.A 2021. Hans Böckler Stiftung, Online, Germany: 06.10.2021 Further information

Sonja Köhne

Weiß der Algorithmus vor mir, dass ich kündigen möchte?
Webseminar. IG BCE, Online, Germany: 23.03.2021

Sonja Köhne

Organisation of events

Artificial Intelligence & Work
Open Lunch Talk Series. 10.06.2021. Humboldt Institute for Internet and Society, Online, Germany (National) Further information

Maria Gradl, Georg von Richthofen, Shirley Ogolla (on parental leave)

Vom Fließband zur KI
Digitaler Salon. 28.04.2021. Online, Berlin, Germany (National) Further information

Georg von Richthofen

Digitaler Salon: KI – Die Letzte räumt das Internet auf
31.03.2021. Livestream, Berlin, Deutschland (National) Further information

Natasha Vukajlovic, Philip Meier, Christian Grauvogel