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Wissensarbeit | HIIG

Artificial Intelligence & Knowledge Work – Implications, Opportunities And Risks

 

The project is part of the focus group “Artificial Intelligence in the Workplace” of the German Federal Ministry of Labour and Social Affairs. The aim is to develop recommendations for the handling of AI in interdisciplinary collaboration with experts from politics, science and industry.

About the project

The research project focuses on the use of Artificial Intelligence (AI) applications in the intraorganizational workplace of knowledge workers. The project investigates with which intentions and strategies AI applications are used in the workplace, which changes are perceived by the participants and how employees, companies and co-determination actors react to them. The work is methodically guided by an empirically qualitative social science research design with a mixed-method approach. The project thus joins the existing research on the digitisation of the working world and supplements it with empirical findings on the use of AI applications at knowledge workstations within organisations in Germany.

AI and knowledge work

Artificial intelligence is generally (AI) regarded as the essential driver for a comprehensive transformation of the world of work. The term AI refers to a series of systems that, on the basis of large amounts of data, can learn to solve complex problems, recognize patterns, or predict behavior completely or partially autonomously – abilities that are usually associated with human intelligence. AI enters into areas of work that previously seemed to be reserved for humans. This applies increasingly to comparatively demanding knowledge work, i.e. white-collar-work or other work that demands non-routine problem solving, for example, based knowledge-intensive service sectors such as marketing or product development. The latest advances in speech recognition, word processing, simultaneous translation and the automated creation of complex standard texts offer are being regarded as a powerful technical tool with diverse potentials.

Forschungsprojekt KiWi | HIIG

Media & Links

 

DurationJune 2019 until May 2022
FundingFederal Ministry of Labour and Social Affairs

Contact

Georg von Richthofen, Dr.

Senior Researcher & Project Lead: Innovation, Entrepreneurship & Society

Shirley Ogolla

Former Researcher: The evolving digital society

Hendrik Send, Prof. Dr.

Associated Researcher: Innovation, Entrepreneurship & Society

Part of the reserach group

Former employees

  • Maria Maria Gradl
    Former Student Assistant: Innovation, Entrepreneurship & Society
  • Miriam Feldman | HIIG Miriam Feldman
    Former Associate Researcher: Knowledge & Society
  • Shirley Ogolla Shirley Ogolla
    Former Researcher: The evolving digital society
  • Vivien Hard Vivien Hard
    Former student assistant: Innovation, Entrepreneurship & Gesellschaft

Journal articles and conference proceedings

von Richthofen, G. (2022). Happy Hosts? Hedonic and Eudaimonic Wellbeing in the Sharing Economy. Frontiers in Psychology, 13. DOI: 10.3389/fpsyg.2022.802101 Publication details

Richthofen, G., & von Wangenheim, F. (2021). Managing service providers in the sharing economy: Insights from Airbnb’s host management. Journal of Business Research(134), 765-777. DOI: https://doi.org/10.1016/j.jbusres.2021.06.049 Publication details

v. Richthofen, G., Ogolla, S., & Send, H. (2021). , H. (2021). Adopting AI at work: Empirical insights from German organizations. 37th Colloquium European Group for Organization Studies (EGOS), 1-24. Publication details

Book contributions and chapters

Richthofen, G. v. (2021). Algorithmisches Management und seine Folgen: Arbeiten in der Sharing Economy. In J. Nachtwei, & A. Sureth (Eds.), Sonderband Zukunft der Arbeit, Human Resources Consulting Review, Band 12 (pp. 428-431). Berlin: VCP. Publication details

Richthofen, G., & Fischer, E. (2019). Airbnb and hybridized logics of commerce and hospitality. In Russell W. Belk, G.M. Eckhardt, & F. Bardhi, Handbook of the Sharing Economy (pp. 193-207). Cheltenham, UK: Edward Elgar Publishing Limited. Publication details

Other publications

Richthofen, G. (2021). Shaping the Airbnb Experience: How Platforms Manage Service Providers in the Sharing Economy. Digital Society Blog. Publication details

Richthofen, G. & Humayun, M. (2020). Eingeschränkte Identitätsprojekte: Wie sich die Maßnahmen zur Eindämmung von Covid-19 auf Konsumenten auswirken. Digital Society Blog. Publication details

Lectures and presentations

People Analytics and the Promise of the Good Life—A Critical Transformative Perspective. Wirtschaftsinformatik 2022 Proceedings 4, Online, Germany: 21.02.2022 Further information

Sonja Köhne

KI entzaubern: Kann KI menschliches Verhalten präzise vorhersagen und optimieren?. KI & Wir Convention, Online, Germany: 26.11.2021 Further information

Sonja Köhne

Algorithmisches Management: Ein Phänomen der Digitalisierung der Arbeitswelt
Multistakeholder-Dialog. Ethik der Digitalisierung. Humboldt Institute for Internet and Society, Berlin, Germany: 08.10.2021 Further information

Georg v. Richthofen

Autonomie und Überwachung? Künstliche Intelligenz in der Personalsteuerung am Beispiel der Pflege
Summer School Evangelische Hochschule Freiburg. Evangelische Hochschule Freiburg, Online, Germany: 09.07.2021

Sonja Köhne

Myth: AI is disrupting knowledge work
Why AI?. Humboldt Institut für Internet und Gesellschaft, Online, Germany: 10.06.2021 Further information

Hendrik Send

People Analytics am Arbeitsplatz: Every Break You Take, Every Click You Make
People Analytics am Arbeitsplatz: Every Break You Take, Every Click You Make. re:publica 21, Online, Berlin, Germany: 22.05.2021 Further information

Sonja Köhne

Künstliche Intelligenz – Potenziale, Grenzen und betriebliche Mitbestimmung
KI-Tag der Technologieberatungsstelle DGB NRW (TBS NRW). TBS NRW, Online, Dortmund, Germany: 20.05.2021

Sonja Köhne

Künstliche Intelligenz in der Personalarbeit: Risiken, Chancen, neue Machtfragen
Vom Wert der Demokratie und demokratischen Werten in Zeiten des Wandels (Session: Künstliche Intelligenz in der Personalarbeit: Risiken, Chancen, neue Machtfragen). Forum Politische Bildung – IG Metall, Frankfurt, Online, Germany: 11.05.2021

Sonja Köhne

People Analytics und das Versprechen objektiver Personalentscheidungen
Digitalkonferenz der IG BCE. IG BCE, Hannover, Germany: 11.03.2021 Further information

Sonja Köhne

Panels

Artificial Intelligence & Work
Open Lunch Talk Series. Humboldt Institute for Internet and Society, Online, Germany: 10.06.2021 Further information

Georg v. Richthofen

KI und Wissensarbeit – Implikationen, Möglichkeiten und Risiken
Algorithmen, Automatisierung und Arbeit – Wie KI unsere Arbeit und unser Leben besser machen kann. BMAS. Bundesministeriums für Arbeit und Soziales, Berlin, Germany: 20.05.2021 Further information

Georg von Richthofen

KI in Betrieben - Realitäten aus der Arbeitswelt
Fachsymposium „Künstliche Intelligenz (KI) in der Arbeitswelt".. Germany. Federal Ministry of Labour and Social Affairs (BMAS), Online, : 01.10.2020 Further information

Georg von Richthofen

Moderation of workshops and panels

Digitaler Kapitalismus #DigiCap der Friedrich-Ebert-Stiftung
Online-Kongress. Forum “Künstliche Intelligenz im Personalmanagement – mit Mitbestimmung gegen das Machtungleichgewicht”, Bremen, Germany: 18.11.2021 Further information

Sonja Köhne

“Der People Analytics Jahresrückblick: Was hat sich getan im Bereich Künstlicher Intelligenz in der Personalarbeit?”
LABOR.A 2021. Hans Böckler Stiftung, Online, Germany: 06.10.2021 Further information

Sonja Köhne

Artificial Intelligence & Work
Open Lunch Talk Series. Humboldt Institute for Internet and Society, Online, Germany: 10.06.2021 Further information

Sonja Köhne (in representation for Shirley Ogolla)

Weiß der Algorithmus vor mir, dass ich kündigen möchte?
Webseminar. IG BCE, Online, Germany: 23.03.2021

Sonja Köhne

Organisation of events

KI in der Arbeitswelt: Einsatzmöglichkeiten, Auswirkungen und Handlungsfelder für eine beschäftigtenorientierte Gestaltung
02.03.2022. Humboldt Institut für Internet und Gesellschaft, Online, Germany. Co-Organised by: Digital Urban Center for Aging & Health (National)

Georg von Richthofen, Sonja Köhne, Hendrik Send

KI in der Arbeitswelt: Einsatzmöglichkeiten, Auswirkungen und Handlungsfelder für eine beschäftigtenorientierte Gestaltung.
10.02.2022. Humboldt Institut für Internet und Gesellschaft, Online, Germany. Co-Organised by: Spreehub der HTW Berlin (National) Further information

Georg von Richthofen, Sonja Köhne, Hendrik Send

KI in der Arbeitswelt: Einsatzmöglichkeiten, Auswirkungen und Handlungsfelder für eine beschäftigtenorientierte Gestaltung aus Sicht der Arbeitnehmervertretung
25.01.2022. Humboldt Institut für Internet und Gesellschaft, Online, Germany. Co-Organised by: IG Metall (National) Further information

Georg von Richthofen, Sonja Köhne, Hendrik Send

Artificial Intelligence & Work
Open Lunch Talk Series. 10.06.2021. Humboldt Institute for Internet and Society, Online, Germany (National) Further information

Maria Gradl, Georg von Richthofen, Shirley Ogolla

Vom Fließband zur KI
Digitaler Salon. 28.04.2021. Online, Berlin, Germany (National) Further information

Georg von Richthofen

Digitaler Salon: KI – Die Letzte räumt das Internet auf
31.03.2021. Livestream, Berlin, Deutschland (National) Further information

Natasha Vukajlovic, Philip Meier, Christian Grauvogel