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Digital Society Blog

Making sense of our connected world

Issues in focus

Work in the digital age

The future of work is now. We work side by side with intelligent technologies. Does that frighten us or does it give us courage? Automation and AI are changing the world of work. How will we work tomorrow, and who gets a say? No machine can give us the answers. At least for now. The issue in focus “work in the digital age” was created in 2017 during the research project Competing and Complementing – The Relation of Co-determination and new Participatory Platforms within Companies. Among others, the research project Artificial Intelligence & Knowledge Work – Implications, Opportunities And Risks currently investigates the future of work.

Research Insights

Hendrik Send (German)

AI & Work

Shirley Ogolla (German)

Digital Participation in the working space

Matthias Spielkamp (English Sub)

Inclusive AI

Blog articles

Shaping the Airbnb Experience: How platform executives manage their service providers

Have you ever noticed that Airbnb stays tend to resemble each other quite a bit, regardless of whether you are staying in, say, London or Lisbon? If so, this is...

Myth: AI can accurately predict and optimize human behavior

People analytics promises to objectify and optimize employee-related decisions. Managers place high expectations on these tools, especially with a growing number of employees who work from home.

Germany: Hidden Champion of Online Platform Work?

Online freelancing is booming, not only in Germany. A new research hub at the University of Oxford shows how relevant the online gig-economy has become.

Myth: AI is disrupting knowledge work

Recently, applications based on machine learning have made enormous progress and can now take over tasks such as translations, document search or image recognition.

Man with a lot of post its on his face

Working from Home but Never Alone: Why People Analytics Have to Be Designed with the Employee in Mind

Remote working challenges management, employees and works councils alike. People analytics could offer support, but only if the software is designed with the employees’ well-being and privacy in mind.

You can only be what you can see: How platforms and advertisers can make job ads algorithms fairer

We successfully concluded the first virtual Clinic of the Ethics of Digitilisation project financed by Stiftung Mercator. Twelve international fellows developed innovative approaches to improving fairness in targeted job advertising....

Despite digital work: hierarchies remain

Providers, such as Slack, Trello or Yam, advertise to increase the participation of employees in organisations. Their software (“enterprise social software”) creates company-internal communication channels that function similar to social…

The potential of digital training strategies in SME

The effects of the corona pandemic currently worry small and medium-sized businesses. At the same time, facing the current crisis, formerly analogue processes are adapted at an impressive speed. Coupled…

Still “Neuland”?

The digitisation of the world of labour – this has almost become a mantra. Whole of Germany is talking about changes in everyday working life, the labour market and industry…

“Cleanliness is next to godliness”

Recruited from the street, content moderators sit in front of screens for hours, filtering violence and hatred from our timelines. They are exploited, mostly left alone with the psychological consequences…

Digital work: Unions focus on the crowd

IG Metall is the world’s largest organised employee representation. For them, as well as for other unions, working in the digital age raises many new challenges and tasks. Stefan Stumpp,…

Creating value with the crowd

The crowd is continuously gaining significance for organisations. What exactly makes it so valuable? This article by Stefan Stumpp, associate researcher at HIIG, inquires which areas of an organisation profit…

Mitbestimmung

Participation Allgäu-Style: The Case of a Bavarian Family Business

Co-creation, transparency and other forms of employee participation are becoming more and more of a necessity for enterprises – not only for start-ups, but also for small and medium-sized, family-owned…

The future of work? Working on the future!

Until 2030, half of our jobs will have disappeared. Simply gone, fallen prey to “Artificial Intelligence”, replaced by robots. Ghostly visions like these are now wandering through feuilletons, best-selling books…

Answers from the past

Recently, reports on the various aspects of the “future of work” have been accumulating. Nevertheless, the visions about the digital society and the role of work in it seem to…

You’re fired

Emojis, gifs and chat programs like Slack are designed to lighten the mood in the office. Our guest contributor Bianca Xenia Jankovska believes: As long as the hierarchies remain rigid,…

Silicon Inquiry

The Silicon Valley ideology is a morally destitute trap. But could its well-paid staff transform it? Building on her experience as a Google developer and a tech startup founder, guest…

Slack & Co.: The German Way

“Social Collaboration” platforms like Slack, Sharepoint or Yammer promise more transparency and employee participation within enterprises. Long ago, one entire economy has found its own way to achieve this: Christopher…

A risk worth taking: Studying content moderation on social media platforms

While social media platforms choose to identify themselves as neutral platforms, there is growing complexity around the ways to analyze their structure, operational dynamics as well as the regulatory frameworks…

The empire of internet celebrities

Carla is an influencer and gets her first big photo exhibition sponsored in a Berlin museum in May, Stefanie is a DIY podcaster and is about to sign her first…

Emojis or empowerment?

By implementing internal communication platforms, enterprises are hoping to promote efficiency (vulgo: to get rid of e-mail), transparency and employee participation. But such platforms are unlikely to take off by…

Employee empowerment or workers’ control? The use case of enterprise social networks

In the context of the digitization of the workplace, numerous companies are introducing digital platforms that are intended to strengthen employee participation. The implications of social media for the meaning…

Why Social Collaboration doesn’t work without participation

Digital Platforms like Yammer, Slack or Sharepoint are ushering in a new era of communication and collaboration within enterprises. They have got what it takes to boost the productivity and…

Trade Unions – Partner or Antipode of the Crowd?

Working in the crowd on so-called virtual platforms is developing into a recognisable employment and business model on the internet. Despite their many differences, the platforms that have emerged over…

Selected Publications

Georg von Richthofen: Algorithmic management and its consequences: Working in the Sharing Economy.

Algorithmic management, practices of control and governance of multiple workers through software algorithms, is one of the central developments of the sharing economy in terms of the future of work. This paper highlights and illustrates the characteristics of algorithmic management, its impact on those who make their property and labour available in the sharing economy, and the coping strategies they use to deal with it.

Shirley Ogolla et al.: Digital Participation Platforms and Workplace Co-determination

In this study, we examine the extent to which so-called Enterprise Social Software (ESS) in internal communication can positively complement or hinder the works council with regard to co-determination. The central research question of the study is: What opportunities and challenges do ESS offer for participation in the company and what options for action arise for works councils?

Shirley Ogolla: Inclusive Design – Methods To Ensure A High Degree Of Participation in Artificial Intelligence (AI) Systems

With the rising use of Artificial Intelligence within different functions in society, the issues of bias within these systems are becoming more widespread and notably impacting a larger number of people with a higher degree of seriousness. To mitigate and address these issues, this paper analyzes current practices in dataset compilation, use and AI system design before highlighting some state-of-the-art work being done in this domain. This is followed by recommendations to improve and build upon that work and propose and inclusivity matrix along with an evaluation metrics, vernacular sharing and a call for small-data-based AI approaches as concrete steps in addressing the issue of bias in these systems.

Christian Katzenbach and João Carlos Magalhães: Coronavirus and the frailness of platform governance

In this volume, we would like to highlight the challenges and opportunities of datification and new ways of working from the point of view of personnel management and co-determination. The aim is to draw attention to modern forms of participation and to generate approaches for common visions of the future. The editorial volume is intended to address a broad readership from science and practice (actors of co-determination, trade unions, personnel management, politics).

HIIG Podcast

Podcast

HIIG Expertise

re:publika: Shirley Ogolla

Surviving Social Media in der Workplace

Online Talk (German)

The future of work from the perspective of workers

Lecture: Joana Bryson

The role of humans in an age of intelligent machines